At Italian Velvet, we aim to deliver your orders quickly and securely. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing
Once an order is placed on our website, it is processed within a reasonable timeframe. Orders are typically processed within 2-3 business days and may take additional time during peak periods or holidays.
Customers will receive confirmation once their order has been successfully placed.
Shipping Time
Delivery times may vary depending on the customer’s location and the availability of the product. While we strive to deliver orders as quickly as possible, delivery times are estimates and may be affected by external factors such as courier delays or weather conditions.
Shipping Charges
Shipping costs may vary depending on the delivery location and order value. Any applicable shipping charges will be displayed at checkout before completing the purchase.
Order Tracking
Once your order has been shipped, tracking information may be provided so you can monitor the progress of your delivery.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact our support team as soon as possible. We will work with the shipping partner to resolve the issue.
Delivery Time
Orders are processed promptly and delivered within 7–10 business days, depending on your location.
Address Accuracy
Customers are responsible for providing accurate shipping information at the time of placing an order. Italian Velvet will not be responsible for delivery issues caused by incorrect or incomplete address details.
International Shipping
International shipping availability may vary. Additional customs duties, taxes, or import charges may apply depending on the destination country and are the responsibility of the customer.
Contact Us
If you have any questions about shipping, delivery, or order status, please contact us through the contact details available on our website.
